Frequently asked questions

Policies

Terms of Service


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Conditions of Use


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Privacy Matters


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How WKCTech.com Collects Your Personal Information


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How WKCTech.com Uses Your Personal Information





How WKCTech.com Protects Your Personal Information


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How To Manage Your Personal Information


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How To Request Your Personal Information


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Identify If an Email, Phone Call, Text Message, or Webpage is from WKCTech.com


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Requesting the Closure of Your Account and the Deletion of Your Personal Information





Protect Your System


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Report a Security Issue


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Using Multifactor Authentication


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About Security Alerts


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Browser Extensions & Privacy


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Report a Phishing Email


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Report Unsolicited Package or Brushing Scams


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Data Requests


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Verifying Your Email Address for a New Account


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Fax Requests


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Gift Card and Electronic Message Customization Service Terms


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California Consumer Privacy Act Disclosures


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Non-Exhaustive List of Applicable WKCTech.com Patents and Applicable Licensed Patents


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WKCTech.com Privacy Notice





Non-Exhaustive List of WKCTech.com Trademarks


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Get an Order Refund


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Cancel an Unlimited Subscription


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Cancel a Video Channel Subscription


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Cancel Accidental Video Purchase


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Cancel Music Unlimited Subscription


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Issues While Playing Video Titles


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Downloading Video on your Devices


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Video Access Controls


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View or Cancel Your Digital Orders


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Ask the WKCTech Community


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Changes to Digital and Device Settings





Managing Digital Content


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Managing Devices


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Returns Policies


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Shipping & Delivery Policies


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Your Orders

Manage Your Orders


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Tracking Packages


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Edit or Cancel Orders


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Your Transactions


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WKCTech.com Video


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Return Items You Ordered


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Change Your Payment Method


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Manage Your Account Information


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Multifactor Verification


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Change Your Name, Email, or Password


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Find a Missing Package that Shows as Delivered


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Contact Shipping Center


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Carrier Contact Information


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Missing Tracking Information


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Tracking That Doesn't Match Carriers Website





Late Deliveries





Undeliverable Packages


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Sign-up for Shipment Management Updates via Text for All Orders


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Change Your Order Information


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Unknown Charges


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Returns & Refunds

Return Items You Ordered


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Replace an Item


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Check the Status of Your Refund


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Refunds


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Our Returns Policies


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Track Your Return





Return Costs


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Return Shipping


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Our Return Hubs


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International Returns


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Return a Gift


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Return a Gift with a Gift Recept


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Get Product Help

Troubleshoot Product Setup and Usage


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Service & Device Support

Browser Recommendations


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Manage Subscriptions

Learn about Subscription Benefits


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Payments & Gift Cards

Payment Accepted


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Your Account

Managing Your Account Information


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Two Step Verification


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Contact Third-Party Sellers


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Requesting Account Closure and Deletion of Personal Information


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Manage Your Backup Payment Methods


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Revoke a Website or App Access to your Login with WKCTech.com


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Selecting a Default Payment Method


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Sign Out of Your Account On WKCTech.com


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Switching Accounts


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Mobile Device App


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Archive an Order


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Ending Your Membership


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Problems Signing In


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Managing My Address Book


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WKCTECH and COVID-19

Precautions Taken Against COVID-19


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Safe Online Shopping

Recommended Online Safetly Measures


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Shipping & Delivery

Shipping Rates & Times


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International Shipping


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Membership Savings


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Finding a Missing Package That Shows As Delivered


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Find a Missing Item From Your Package


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Late Deliveries





Membership Benefits


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Delivery Guarantees


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Eligible Items and Addresses


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Undeliverable Packages


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Track Your Package


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Shipping Times to Contiguous U.S.


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Large Items and Heavy-Bulky Services


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Shipping Restrictions


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Data Processing Agreement

Data Processing Agreement


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Internet-Based Ads

Internet-Based Ads


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Partner Agreements

Partner Agreements


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App Market Terms

App Market Terms


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PCI Compliance Efforts

PCI Compliance Efforts


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ISO 27001 Compliance Efforts

ISO 27001 Compliance Efforts


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ISO 27018 Compliance Efforts

ISO 27018 Compliance Efforts


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